General Conditions and Cancelling Policy
We have committed ourselves to the Algemene Voorwaarden van Horeca Nederland (General conditions of hotels in the Netherland). The major issues:
– You need to identify yourselves.
– Your creditcard data are needed to garantee the booking.
– Payments are done with the check in.
– We are a smokefree hotel. It is also not allowed to smoke out the window. The penalty against smoking in the hotel is € 150,- and you will be removed immediately from your room and the hotel.
– Pets are not allowed in our hotel.
– The hotel can always upgrade the guest to a similar ar better accommodation.
– You can cancel your booking without any costs 2 days before the check in day. Please remind that the check in day starts at 0:00 hrs. Cancellations has to be done by phone. When you have booked via a bookingssite, you have to cancel via the same bookingssite.
– Each booking that is cancelled within these 2 days, will be charged the total reservation costs. This is also valid for not showing up. (so called no-show).
– For group bookings, we have different a different cancellation policy.